Our customer service team is dealing with a significant backlog of questions, repairs, and warranties that are keeping them busy. If we're out of stock, it's worth a check to see if they have it.Īt this time we're unable to share updated timelines for re-stocks on specific products as things are changing quickly and unpredictably. On every product page we have a "Find in Store" button for local inventory and a "Find Online" option for our online partners. We've tried to keep our local stores supplied as best as possible. You can sign up on any product page, and we'll send out an email any time new stock arrives. This is the best way to get notified whenever we receive new inventory. If there's a particular product that you're really after, we encourage you to take these approaches: Sign up for Back-in-Stock Emails We're doing everything we can to keep production moving, but some supply issues are simply beyond our control. Unfortunately, that's left some of our most popular products out of stock, which we're genuinely bummed about. If the problem persists, please reach out to our customer service team for assistance.Like many manufacturers, we're experiencing unavoidable disruptions to our supply chain coupled with increased demand for our best-in-class outdoor gear from folks looking for new socially distanced adventures. Enter the discount code exactly as it is written and without any spaces. Use only one code per transaction and check that the code you are using is valid for the time you are using it. What if a discount code doesn't work?įirst, make sure the code you are using is for a full price item - discounts, coupons, and promotions cannot be combined or used with open-box or sale pricing. We generally accept the following methods of payment through Shopify payments portal: Amazon Pay, American Express, Apple Pay, Diners Club, Discover, Elo, Google Pay, JCB, MasterCard, Shop Pay and Visa. PAYMENT METHODS What payment methods does Lightspeed Outdoors accept? Open-Box items are sold AS-IS and are FINAL SALE. This program aligns with our global efforts to cut down on waste. Open-Box items are unused returned products that are reviewed, so you can enjoy like-new outdoor gear at a lower price. Rolled Travel Bed: Remove inner foam pad. Air dry.įold N Go Pet Bed: Remove inner cushion. Air dry.īeach Chairs / Loungers: Do not wash. You can review more detailed shipping information on our Shipping Policy page.īeach Tents: Do not wash. Items cannot be shipped to Hawaii, Alaska, or outside of the United States at this time. Where do you ship.įree standard shipping to the 48 contiguous states. You may also contact us if you need any assistance. Use the tracking number to track your UPS shipment. Once we ship your purchase, you will receive a shipping confirmation e-mail with shipping and tracking details. Orders placed late on Friday or on a weekend will not be processed until the next business day. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Shipping and Delivery charges are subject to change and are determined when you order.Next business day if received after 6:00 AM PST/PDT, on a holiday or a weekendġ-2 business days (depending on shipping method) Same day if received before 6:00 AM PST/PDT Mon-Fri *Our delivery partner is UPS, so a physical address is required for delivery (No PO boxes).Īll estimates exclude holidays and business days are defined as Monday-Friday. *Due to Covid-19 UPS is experiencing delivery delays, please order with this in mind. Proof of purchase through this site and purchase price will be required. In the case that an item goes on sale after you have purchased it we will honor a one-time price adjustment within 30 days of purchase. What if an item goes on sale after I purchase? Please note that express delivery costs cannot be refunded. Refunds are made using the original form of payment used to make the purchase. Refunds can take up to 10-14 days to process. We currently do not offer product exchanges. We are unable to process returns for items purchased through a 3rd party retailer. We can only accept product returns for items purchased on our website. How do I return my item?Ĭontact our customer service team with your request. You have 30 days from date of delivery to request a return for refund. You can review more detailed return information on our Return Policy page. Items purchased on this website have a 1 year limited warranty. Made of ripstop nylon, this PVC-free air mat has lightweight insulation and a tapered shape to minimize pack size and weight. Call: 1-85 Email: RETURNS & EXCHANGES What is the Lightspeed Outdoors Warranty?
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